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For information and reservations please contact us at 1 626 7941506. You can also submit your request at israel@valeriotravel.com or  through our online  reservation system.

PAYMENTS

A deposit of $50 to full payment  per person is required in order to start a booking and confirming land only services requested. Since airfares are subject to change until ticketed, an additional deposit may be required for protecting the price and the availability of such airfare. Final payment will be due 60 days prior to departure. Additional deposit requirements may apply to specified cruises and other special packages promoted by Valerio Travel and Services. Deposit is NON-REFUNDABLE and NON-TRASFERABLE.
Full payment is due immediately for bookings made within 60 days of departure.
Full payment is due at the time of booking for online reservations.
Late payments may result in cancellation.
Payment may be made by personal checks, money orders or major credit cards. All returned checks are subject to a $35 service charge.
Please note : For groups of ten or more people traveling together an additional deposit at the time of booking may apply.

LAST MINUTE RESERVATIONS

Valerio Travel and Services accepts last-minute reservations based on availability, airline tariff rules and full payment has been received. Reservations made within 10 days of travel date are subject to an special late booking fee of $35 per person. Express mail charges may apply.

HOTEL INFORMATION

Accommodations are based on “Run-of-the-house” basis. Room assignments are made by hotel management upon arrival. If the hotel booked is not available we reserve the right to relocate the passengers to another hotel of similar category. Hotel services and amenities listed are subject to change without notice and at the discretion of the hotel. Hotel and room categories are set by each individual hotel. Room conditions and grounds maintenance are the sole responsibility of the hotel. Guest services may require additional cost payable directly to the hotel. Hotel photos are representative only and do not necessarily depict the actual room in which guests will be accommodated. Cost are based on two people sharing a twin-bedded/queen room. For people requiring a single room , a single supplement will be added.

AIR TRANSPORTATION

Air transportation (where included) is based on contracted bulk and published fares in economy class of service. All fares are subject to change. Valerio Travel and Services and ValerioTravel.com. acts solely as an agent for the air carrier and shall not assume responsibility for the default of any airline carrier, nor for the delay or cancellation of any flight. The air carrier will determine any compensation/refund to the passenger if applies.

MEALS

Meals are included as specified in your selected itinerary. All other meals are the passenger responsibility.

TRANSFERS AND SIGHTSEEING

Transfers , including inter-city travel, to/from airports, hotels are included as per itinerary. Sightseeing and tours are operated by our local ground tour operator and may consist of multinational participants and multi lingual guides. Private services may be available upon request. The guide will be waiting for the passenger with a sign with ihis/her name at the exit gate at the local airport. If in any event you cannot find the guide please contact our local representative at the emergency number listed in your voucher.

CAR RENTALS

Each car day included in the package consists of a 24-hour period from time of pick-up. No refund will be made on cars used for less than 24-hour period. Any additional rental charges beyond the hour period must be paid by the passenger directly to the rental car company. Passenger will be responsible for getting the appropriated insurance such as: collision damage waiver, personal accident insurance. NOTE: Minimum age for rental is 25 unless otherwise noted, a foreign valid driver’s license and a credit card to secure a deposit with the car rental company are the minimum requirements to rent a car.

HANDICAPED FACILITIES

Valerio Travel and Services and ValerioTravel.com. cannot guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested, but cannot be guaranteed. Standards may vary from property to property and country to country and are not within control of Valerio Travel and Services or Valeriotravel.com. Hearing impaired travelers need confirm availability of suitable devices with the hotel directly. Valerio Travel and Services or ValerioTravel.com. are not responsible for any accommodations that do not comply with the ADA.

TRAVEL VOUCHERS

Documents will be released approximately 14 days prior to travel. Once full payment is received. If reservations incur scheduling changes or revisions, the original set of documents must be returned to us before a new set documents is released. Please review your airline tickets and all other vouchers to make certain all documents are in order. Your hotel and ground voucher(s) must be presented to the hotel registration’s desk and ground operator respectively upon arrival.

Airline flight numbers and departure  times must be reconfirmed with our agency ( in person o by phone 626 7941506 ) o the carrier airline by the passenger at least 72hrs before departure date.

Domestic Flights: at least 24 hours before schedule departure time. International Flights: at least 72 hours before schedule departure time.

Valerio Travel and Services or ValerioTravel.com will not be liable for any changes or cancellations made by the carrier once airline tickets are issued. A local ground operator emergency phone number is included in the vouchers to be contacted in case of emergencies, schedule arrangements, transfers in/out airport.

CHANGES

Once payment is made a $100 revision fee per transaction, plus any suppliers fees (including airline fees and airfare increase according to the rules of the fare type purchased), for any changes made to dates, hotel, cruises, tours and ground and air transportation after payment is due. Changes made 15 days prior to departure are subject to a $150 charge per booking and per change. Changes are subject to availability.

NEW AIRLINE RULE: All travel date changes on an airline ticket must be made before the original departure date (subject to penalties and exchanges fees). After the original travel date the airline ticket has no value if it was not used. To avoid a NO-SHOW with the airline we highly recommend to check in at least 3 hours prior to departure. (Allow additional time during Holidays and peak season)

Changes after departure: Airfare and hotel rules and fees apply. In addition a service fee of $100 per change per person will be assessed.

Important:some tours packages are NON-CHANGEABLE, NON-REFUNDABLES once payment has been made.

CANCELLATION AND REFUND POLICY  Land Packages and Cruises Only (Not including Air)
Days prior to departure:

Administrative cancellation fees:
46 or more days…........... $150 per person, plus any airline and supplier fees
30-45 days…................. $200 per person, plus any airline and supplier fees
15-29 days…................. $250 per person, plus any airline and supplier fees
0-14 days…................... Will result in full forfeiture of the package price. Once the package has begun, there will be no refunds for any unused , partially used or missed features or services for any concept, including but not limited to weather conditions, changes or delays in airline schedules, medical conditions.

AIRFARE (if purchase permits)

Because you are legally responsible for the terms of purchase related to your itinerary, we encourage you to review the airfare rules carefully. These rules apply to the itinerary you select and include important details regarding changes, refunds, penalties, fees, other terms and restrictions. In general, most of our discounted airfares, particularly for economy/coach class, do not permit itinerary changes or cancellations/refunds.

If your airfare does permit a change or cancellation/refund: (1) there is a $50 per-ticket, non-refundable fee to process your change or cancellation/refund; and (2) the issuing carrier may require you to change or cancel your itinerary prior to your flight, as originally scheduled, and/or to pay a processing fee, including any applicable increase in airfare amount (the amount will vary by market, dates, the issuing carrier, and your specific airfare rules).

Telephone notification of cancellation must be received prior to departure from the point of origin, followed by a written request. Any claim for refund must be submitted to our offices IN WRITING along with any supporting documentation within 30 days of completion of the trip. NO REFUND REQUESTS WILL BE ACCEPTED BY PHONE. Refund requests will be processed within 30 days of receipt. A refund processing fee of $50 will apply to all bookings.
Please send your request to Valerio Travel and Services 1193 N Lake av. Pasadena  CA 91104



NO SHOWS

Entire payment forfeited.

PRICE

Prices include travel agency’s compensation for services, operation, promotion, and profit. Prices are subject to change without notice. All package prices are quoted per person based on double occupancy, unless otherwise noted. All prices are based on availability. While every effort is made to ensure the accuracy of our prices in print and when quoted by phone or email, Valerio Travel and Services and ValerioTravel.com. reserves the right to make subsequent adjustments if it is discovered that a particular price was shown or quoted incorrectly. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary for the benefit of all passengers.

Valerio Travel and Services or ValerioTravel.com. can only guarantee prices for bookings that are fully paid to Valerio Travel and Services or ValerioTravel.com prior to a price increase.

PRICE DOES NOT INCLUDE

Price does not include expenses and items not mentioned including but not limited to air transportation, tips, meals, beverages, phone calls, parking fees and other items of a personal nature. Prices do not include airport/airline departure and immigration taxes, passenger flight segment tax, any airport passenger facility tax, security fees, fuel surcharge that may apply. These taxes and fees will be quoted and collected by Valerio Travel and Services or ValerioTravel.com. at time of booking reservation as listed on our Reservation System only (CRS) (YOU MAY BE REQUIRED TO PAY TAXES OR FEES NOT ALREADY COLLECTED, such us departure taxes in some Latin American Countries)

HOLIDAY/ PEAK SEASON

Seasonal price fluctuations in airfares may apply during certain peak seasons. In addition, some hotels and suppliers have special pricing, cancellation, change and minimum stay and refund policies for these travel periods. To obtain more information regarding Holyday and Peak Season reservations and policies please call Valerio Travel and Services  at 1 626 794 1506.

TRAVEL INSURANCE

Valerio Travel and Services/ValerioTravel.com highly recommend to all passengers to protect their trip by obtaining baggage , medical, cancellation, trip interruption , trip delay and accident insurance. Valerio Travel and Services. shall not be liable for any loss or damage to baggage. For more information on how to obtain travel insurance please  call our Insurance Department at 1 626 794 1506.

BAGGAGE

Luggage allowance will be in accordance with airline regulations. Please check with the carrier about allowances and restrictions. Valerio Travel and Services or ValerioTravel.com. shall not be liable for any loss or damage to baggage. All lost or damaged luggage must be reported to the air carrier at the time of the incident and before you leave the airport.

TRAVEL DOCUMENTS

NOTE: FOR ALL INTERNATIONAL PASSENGERS PROOF OF CITIZENSHIP IS REQUIRED.

U.S. citizens traveling internationally will be required to show proof of citizenship.

Valid proof of citizenship are:Valid Passport Original state issued Birth Certificate with affixed seal and photo ID back-up. Many countries require entry visas for American travelers. As each country’s visa requirements vary for US or non-US citizens, we highly recommend that you consult with the consulate and/or tourist office of the country or countries you are planning to visit in order to determine their exact requirements. Failure to produce proper citizenship documentation may result in denied boarding. It is sole responsibility of the passengers to obtain visas independently. Valerio Travel and Services or ValerioTravel.com will no be held liable for trip cancellations or alterations occurring from lack of appropriate travel documents and no refunds will be considered for such instances.

MEXICAN TOURIST CARD

The Mexican Government requires US citizens to obtain a tourist card to enter Mexico. This document may be obtained at the airline ticket counter upon check in, Non US citizens must contact the Mexican Consulate directly for entry requirements. Children under 18 years old, traveling alone or with one parent only, require a written an notarized permission of the parent(s) not traveling with the child. US citizens must have personal identification that establishes citizenship at the time of travel.

SPECIAL NOTICE

Delays, cancellations and overbookings may occur on flights, cruises, hotels and land reservations by the participants suppliers. While Valerio Travel and Services/ValerioTravel.com will do everything possible to avoid these inconveniences, it shall not assume responsibility for the respective suppliers

SAFETY TIPS FOR TRAVELERS

Traveling to new destinations is rewarding and exciting. Tourist must be aware, however, that criminal activity exists in every country. Valuables and other personal items are your responsibility. Most hotels offer safety facilities. You may want to deposit cash, traveler’s checks, passports, jewelry and other valuables for security. Do not pack medication, jewelry, film, important documents, cash or fragile items in your checked luggage.

LIMITATION OF LIABILITY

By booking a vacation package or an airline ticket with Valerio Travel and Services or ValerioTravel.com, you acknowledge that in all events Valerio Travel and Services/ValerioTravel.com; shall not be liable for any consequential damages and that the sole extent of Valerio Travel and Services/ValerioTravel.com liability shall never exceed the amount actually paid by you to Valerio Travel and Services or ValerioTravel.com.

RESPONSABILITY

Valerio Travel and Services is located at 1193 N Lake Av Pasadena  CA 91104 and/or its associated companies, agents and representatives act only as an agent for the owners and operators of transportation, accommodations, services, and facilities contracted for you and , therefore, are not to be held responsible for any losses, damages, negligence, or additional expenses caused by delay or other changes in transportation or by sickness, weather, strikes, war quarantine, or to other causes beyond the control of the operator. Valerio Travel and Services/ValerioTravel.com  assumes no liability of theft, or conveyance. The passage contract, when issue, shall constitute the sole contract between the airline and the purchase of these tours and /or the passenger. All travel documents and required personal identification , as well as compliance with all customs and immigration regulations, is you responsibility. Fares and schedules are subject to change without notice. Payment constitutes consent to all provisions in the General Conditions.

ARBITRATION

Any controversy or claim arising out of, or relating to, any vacation package, cruise and/or airline ticket advertised by or purchased at Valerio Travel and Services/ValerioTravel.com  shall be submitted to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted at American Arbitration Association offices located in Los Angeles, California. Judgment upon the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction thereof. Customer and Valerio Travel and Services/ValerioTravel.com  understand and agree that, by agreeing to binding arbitration, they are giving up the right to trial on the merits, by either judge or jury, or trial de novo and the right to appeal.

CALIFORNIA SELLER OF TRAVEL LAW

Valerio Travel and Services  is a participant in the Travel Consumer Restitution Fund. Our registration is CST# 2083280-40. Registration as a seller of Travel does not constitute approval by the State of California.


WEB SITE USE AND LEGAL GUIDELINES

Thank you for visiting Valerio Travel and Services & ValerioTravel.com. We have set up some guidelines to ensure we can keep this area informative, useful and fun for everyone. Because we may change or modify these guidelines from time to time, we encourage you to visit this Web site frequently, because use of this Web site is subject to the guidelines then in effect. By using the pages in this site you agree to follow these guidelines. If you don't agree to follow our guidelines, you shouldn't use this site.

LINKS TO THIRD-PARTY SITES

This web site may contain hyperlinks to web sites operated by parties other than Valerio Travel and Services/ValerioTravel.com  such hyperlinks are provided for your reference only. Valerio Travel and Services/ValerioTravel.com  does not control such web sites and is not responsible for their contents. Valerio Travel and Services  inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such Web sites or any association with their operators.




MODIFICATION

Valerio Travel and Services  may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Valerio Travel and Services  may make improvements and/or changes in the products and/or programs described in our Web site at any time without notice.

RESTRICTION OF LIABILITY ON WEB SITE USE OR PERFORMANCE


Valerio Travel and Services or ValerioTravel.com  will not be liable, in regard to this Web site, the materials in, or the use of this Web site, for any damages or injury caused by (including but not limited to) any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, or alteration of, this Web site, the materials in, or use of this Web site whether for alleged breach of contract, negligence, or under any other cause of action. Valerio Travel and Services or ValerioTravel.com will not be liable for any damages or injury, including but not limited to special or consequential damages that may result from the use of, or the inability to use, the materials in this site. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.


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